I haven't experienced such a level of customer focus in a long time.

So eine Kundenorientierung habe ich schon lange nicht mehr erlebt

Many thanks for the prompt reply – which also solved my problem! Many thanks also at this point – I also just mentioned it in my order – for the handwritten greeting card that accompanied the last delivery. I haven't experienced such customer focus in a long time – Chapeau and keep up the good work!
Richard