I've never experienced such perfect service

So einen perfekten Service habe ich noch nie erlebt

Dear Mr. Liebold,

After a long time, I recently ordered Emma Forte from you again – along with the question of whether I could receive information about grind size and brewing temperature (I had changed my machine and grinder). Just a few minutes later, a very friendly employee of yours called me, inquiring about my machine and preparation method (portafilter). And then the package with the espresso arrived – and a card noting the recommended brewing temperatures for different espressos, and an envelope with a sample for the ideal grind size.

I now know so many roasteries in Germany, including many really good ones. But I have never experienced such perfect service. Respect!
Johannes Rother